Smart Zone Bed Warranty

What is Covered

Nautica Home Smart Zone Bed warranties that your mattress and/or Nautica Home Processor and Hand Control will be free from defects in materials and workmanship for a period of 20 years from the original purchase date as outlined below. This warranty is between Nautica Home Smart Zone Bed and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.

This warranty assures that:

• Cover will remain serviceable and free of runs and tears upon receiving the product. The warranty does not cover normal wear and tear use
• Edge tape stitching will not become defective
• The foam side rails will not crumble, bow out or become deformed
• For the air core, this warranty applies to defects in the seaming and workmanship only

It DOES NOT APPLY TO tears, punctures or cuts caused by accidents, abuse, improper installation of components or any negligence by the consumer or user. The air core must be properly installed within the approved supporting frame.

What is Not Covered

• Components subjected to abuse including abuse intended to simulate failure
• Tampering with any component or opening the Nautica Home Smart Zone Bed Processor or Nautica Home Smart Zone Bed Hand Control
• Damages caused by shipper, dealer or installation crew
• Any part which merely exhibits normal wear, yet functions essentially as new, including stretching of materials and stitching
• Nautica Home disclaims liability for any aspect of installation by the purchaser or third party and any inconvenience caused by a defective part of a component
• Because the consumer controls the end use and maintenance of the air core, Nautica Home Smart Zone Bed disclaims all liability for damages caused by the use or misuse of this bed
• Tears, punctures or any damage caused by improper installation,moving of the bed or use or for any other reason
• Failures attributed to improper design or function of associated components not manufactured by Nautica Home Smart Zone Bed
• Body impressions less than 2 inches deep
• Comfort preference
• Fabric stains, soiling or burns
• Yellowing of the foam – This can occur naturally and does not effect the performance of the bed

What You Must Do

Return the warrantied product or component in sanitary condition to Nautica Home Smart Zone Bed. Nautica Home Smart Zone Bed will incur the cost of shipping during the full replacement term after the original purchase date; after the full replacement term the return shipping will be at the customer’s expense. Please call our Customer Service department at 1-800-289-2693 to obtain a Return Authorization (RA) number and arrange for the return of the warrantied product or component.

What We Will Do

Nautica Home Smart Zone Bed will repair or replace, at our option, the defective product or component at a cost to the original purchaser based on Trade-In Value of Current Manufacturers Suggested Retail Price. Trade-In value means that Nautica Home Smart Zone Bed will offer a credit of 100/50/20% of the current manufacturer’s suggested retail price for a defective component, this credit to be applied towards the purchase of a replacement component or complete bed from Nautica Home Smart Zone Bed. See below to calculate trade in value.

Nautica Home Smart Zone Bed reserves the right to substitute products or components of equal or better quality, and to use or deliver refurbished products or components, in the repair or replacement of any product under this limited warranty.

Limitations

Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. This warranty applies to normal residential use only. Nautica Home Smart Zone Bed can accept or reject warranty claims based upon its findings. Nautica Home Smart Zone Bed will bear no other damages or expenses. Customer maintains responsibility for installation of parts replaced under terms of the warranty. Nautica Home Smart Zone Bed reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries. This Limited Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period.

ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. IN NO CASE SHALL THE EXPENSE OF THE WARRANTY EXCEED THE PRICE THE CUSTOMER HAS PAID FOR THE PRODUCT.

All claims relating to the limited warranty products should be made by contacting Customer Service at:
1-800-289-2693, or writing to:
Nautica Home Smart Zone Bed, 2440 Adie Road, St. Louis, MO 63043